FAQ

General Information

What is Apex Aesthetics?
Apex Aesthetics is a Canadian-based company focused on providing high-quality specialty products with a commitment to transparency and quality control.

Where are you located?
We operate out of Canada

Do you ship internationally?
Currently, we ship within Canada only.

Ordering & Payment

What payment methods do you accept?
We accept secure bank transfers and other approved payment methods available at checkout.

How long does order processing take?
Orders are typically processed within 1–2 business days.

Will I receive tracking information?
Yes. Once your order ships, you will receive tracking details via email.

Shipping

How long does shipping take?
Standard shipping typically takes 2–7 business days depending on location.

Do you offer free shipping?
Free shipping is available on orders over $150 CAD.

Product Information

How should products be stored?
Products should be stored according to the instructions provided on the label to maintain stability and integrity.

Are your products tested?
We prioritize quality control and documentation. Relevant batch documentation may be available upon request.

Are your products intended for human consumption?
Products are sold strictly in accordance with applicable laws and regulations. Products are for laboratory research use only. Not for human or veterinary consumption.

Returns & Refunds

Do you accept returns?
Due to the nature of certain products, returns may be limited. Please review our Returns Policy for full details.

What if my order arrives damaged?
If your order arrives damaged, contact us within 15 days with photos and your order number.

Contact

How can I contact Apex Aesthetics?
You can reach us through our Contact page or via email at cyrus@theapexaesthetics.com